"They tried for months with several solutions to surface real time insight—with Splunk it was working in one week and are using threshold-based alerting to support proactive customer engagement."
Splunk is the solution that I have been using since Nov 2006. It's one of the most favorite software that system admins may use for monitoring, log aggregating and incidents handling. Hope that I have more spare time to re-construct my documents talking about it.
Happy weekend.